Where are you located?
We are located in Colorado.
What forms of payment are accepted?
We accept the following payment methods:
credit or debit card
- We do NOT accept cash
Having issues with your order?
Please contact us at email@example.com and provide me with your order number.
Do you do promotional or discount codes?
Discount codes are offered only through Patreon. We have one sale a year which is our October Sale.
When will I receive my order?
All orders are processed Wednesday-Friday. All orders placed on weekends/holidays will be processed the following business day. All items are dispatched within 1-3 days.
For international orders, it may take up to 14-28 days to receive your order due to COVID delays.
My tracking information hasn't updated, what do I do?
If your tracking information says "Awaiting Arrival at USPS Location" or something similar, please contact us via email: firstname.lastname@example.org. Please allow 1-2 business days for shipping information to update after reaching a tracking number.
If your parcel is sitting at a location and hasn't moved in a few days, unfortunately there is nothing we can do on our hand. Once it is the couriers possession, we have no control over the parcel. We see this happen especially with international parcel traveling through customs.
My tracking information shows my order has been delivered but I don't have it?
Wicked Vibes Candle Co is not responsible for lost or stolen packages and therefore will not provide a refund nor replacement. Customer is responsible for filing a claim through the shipping carrier website. We ensure all orders are insured when creating the shipping label. Additionally, customer can purchase additional coverage via Route at checkout. If you need assistance with the claim, please contact us at email@example.com
My product has arrived but one or more items is damaged?
Wicked Vibes Candle Co requires proof of damage. Please send pictures of the exterior packaging and the product that is damaged to firstname.lastname@example.org. For damaged domestic orders, Wicked Vibes Candle Co will issue a replacement if able. In the event we do not have the product in stock, customer will received a refund, excluding shipping. For international orders, customer will receive a refund, excluding shipping.
How are your products packaged to ensure safety during transit?
In August 2021, Wicked Vibes Candle Co products has undergo a change in packaging. Currently, all products are sold in a protective box with a protective barrier around it. We have also upped our sizes in shipping boxes and use biodegradable packing peanuts and bubble wrap as an extra layer of protection.
International Customers: My parcel arrived but the packaging has been opened?
It is possible that customs will conduct a thorough search of your parcel during inspections. This is within their legal obligation and unfortunately there is nothing we can do as long as you receive all items in your order. If an item is missing, please contact us at email@example.com